However, if your computer is managed by Desktop Support, Microsoft Remote Desktop can be downloaded from Self Service, located in the Applications folder: Before proceeding, you'll need to download Microsoft Remote Desktop from the Mac App Store (Apple ID needed). This article will help you set up a Remote Desktop connection using Microsoft Remote Desktop. If they have not, create a ticket, include the following information, and escalate to the desktop support team: The file itself is called ".rdp".When a user contacts Technology Help and wants to use Remote Desktop, ask them if they have requested access. Save the file to the desktop or another location where you are sure you can easily access it. Enter your user name in the field Brukernavn.Make a note of the name, and use it when creating a connection file from your home computer or laptop. You'll then see the name of your computer. If you are preparing while at your office computer, you can go to the page where you create a connection file and click the Denne maskinen button.If you do not know the name of your office computer, please contact your local IT staff.NOTE! This is the name of the computer you wish to connect to – a computer at the UiO – not the computer connect from.
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